At ABC Pediatrics we are here to serve you and love to hear from you.
If you have the need to contact us, we encourage you to do so regarding any issue. You may call our offices, or send us an email or fax.
If you have an emergency, please dial 911.
Phone Number: 770-461-4126
Fax Number: 770-461-8852
Answering Service: 678-512-0396
- Monday through Friday: 8:30 am - 5:00 pm
Lunch: We close the office and turn the phones over to our answering service from 12 noon to 1:20 p.m. Monday thru Friday.
The office doors re-open at 1:20 p.m. after lunch.
The phones are answered from 8:30 a.m. to 12:00 noon and 1:30 p.m. to 4:30 p.m.. Even though we offer some evening hours, please keep in mind that the appointment schedulers go home at 4:30 p.m.
While ABC Pediatrics does not have a full time phone advice nurse, many insurance companies have made phone advice nurses available to their patients 24 hours a day. A good source for phone advice is often listed on the back of your child's insurance card or on the insurance company website.
Our medical assistants and providers will triage urgent phone calls during the day between seeing office patients. All of our staff uses the standard Barton Schmidt Pediatric protocols when answering medical questions over the phone. Many illnesses cannot be diagnosed over the phone without the provider seeing the patient or without the confirmation of testing.
When you call, please tell the receptionist the main complaint, along with your child's name and age. If the child's main complaint is one of the ones identified by the providers as needing to be seen, the receptionist will offer you an appointment time. If we need to call you back, it is also helpful if you give your name and the number to reach you in the next 2 to 3 hours. Our staff will attach an electronic note to your child's computer chart and send it to the appropriate person to call you back.
If you have any questions at all about a statement or bill you have received please do not hesitate to call and speak to our outside billing company:
K&K Billing at 678-778-0953 or send them an email at email@example.com.
Please feel free to communicate with us through any of the following departments, depending on your circumstances. Please, for urgent concerns, telephone the office at 770-461-4126 or our answering service at: 678-512-0396.